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CS37A0010 Working course in Designing Social and Health Services, 6 cr 
Code CS37A0010  Validity 01.08.2017 -
Name Working course in Designing Social and Health Services  Abbreviation Working course 
Credits6 cr   
TypeBasic studies  
  Grading scaleStudy modules 0-5,P/F 
  Eligibility for post-graduate studiesno
    Allowed to study several timesno
Organisation LUT School of Engineering Science 

Jouni Koivuniemi 

Description by Study Guide
Year  M.Sc. (Tech.) 1 
Period  3-4 
Teaching Language  Finnish 
Teacher(s) in Charge 

Jouni Koivuniemi, D.Sc. (Tech.), Associate Professor.


The aim of the course is to familiarize students with the design of digital services and service processes through service design methodologies and process-oriented thinking. The course includes two modules, both incorporating a practical development project: Module 1 (3 ECTS) Service design management in digital services, and Module 2 (3 ECTS) Service supply chain management in digital services. Upon successful completion of the course, student is able to 1) Recognize the key concepts, methods and utilization areas of user-driven service design, digital services, and process-oriented thinking, 2) Design digital services and service processes, and 3) Act as an expert in digital service and service process design.


Service design (concepts, methods, utilization). Process-centered thinking (concepts, tools, utilization). User-driven design process. Digital services. Concrete practical examples, which form the basis for developing solutions.

Teaching Methods 

Lectures 14 h, exercises 14 h, written assignments 128 h, 3.-4. period. Total work load 156 h.

Examination in Examination schedule (Yes/No)  No 
Examination in Moodle (Yes/No)  No 
Examination in Exam (Yes/No)  No 
Assessment scale and assessment methods 

Grade 0-5 based on practical works and written assignments.

Course Materials 

Lecture notes. Article collection.

Limitation for students? (Yes, number, priorities/Leave empty)  Yes, 30. Course is mainly for students participating the Master’s Programme in Engineering of Health and Social Services. 
Places for exchange-students? (Yes, number/No)  No 
Places for Open University Students?(Yes, number/No)  No 

Current and upcoming courses
Functions Name Type cr Teacher Timing
  Working course in Designing Social and Health Services  COURSE  Jouni Koivuniemi 
07.01.20 -17.04.20 -

Upcoming exams
No exams