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CS37A0020 Design and Procurement of Service Bundles, 6 cr 
Code CS37A0020  Validity 01.08.2017 -
Name Design and Procurement of Service Bundles  Abbreviation Design and Proc 
Credits6 cr   
TypeBasic studies  
ClassCourse   
  Grading scaleStudy modules 0-5,P/F 
  Eligibility for post-graduate studiesno
    Allowed to study several timesno
Organisation LUT School of Engineering Science 

Teachers
Name
Jouni Koivuniemi 

Description by Study Guide
Year  M.Sc. (Tech.) 2 
Period  3-4 
Teaching Language  Finnish 
Teacher(s) in Charge 

Jouni Koivuniemi, D.Sc.(Tech.), Associate Professor

 
Aims 

The aim of the course is to familiarize students with the management of service bundles from the perspective of service design and supply management. Upon successful completion of the course, student is able to 1) Distinguish the key elements of service bundle design and procurement, 2) Recognize the decisive factors pertaining to the decision-making in service design and procurement, 3) Connect customer requirements to service design and procurement, 4) Design service bundles and phases of procurement process, and 5) Assess service quality and services’ impact on customer performance indicators.

 
Contents 

Services vs. service bundles. Design of service bundles and procurement as processes. Methods and elements of service design and procurement. Customer requirements. Service efficiency, service performance indicators, service quality.

 
Teaching Methods 

Lectures 12 h, exercises 12 h, written assignments 132 h, 3.-4. period. Total work load 156 h.

 
Examination in Examination schedule (Yes/No)  No 
Examination in Moodle (Yes/No)  No 
Examination in Exam (Yes/No)  No 
Assessment scale and assessment methods 

Grade 0-5 based on written assignments.

 
Course Materials 

Lecture notes. Article collection

 
Limitation for students? (Yes, number, priorities/Leave empty)  Yes, 20. Course is mainly for students participating the Master’s Programme in Engineering of Health and Social Services. 
Places for exchange-students? (Yes, number/No)  No 
Places for Open University Students?(Yes, number/No)  No 


Current and upcoming courses
Functions Name Type cr Teacher Timing
  Design and Procurement of Service Bundles  COURSE  Jouni Koivuniemi 
07.01.20 -17.04.20 -

Upcoming exams
No exams