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A310A0330 Managing Service Business in Supply Chains, 6 cr 
Code A310A0330  Validity 01.08.2016 -
Name Managing Service Business in Supply Chains  Abbreviation Managing Servic 
Credits6 cr   
TypeBasic studies  
  Grading scaleStudy modules 0-5,P/F 
  Eligibility for post-graduate studiesno
    Allowed to study several timesno
Organisation LUT School of Business and Management 

Jukka Hallikas 
Mika Immonen 

Description by Study Guide

Location: Lappeenranta

The number of participants is limited to 60. Students of Supply Management program have first priority to participate. This course is only for master's level students including exchange students.


M.Sc. (Econ. & Bus. Adm.) 1



Teaching Language 


Teacher(s) in Charge 

Professor, D.Sc. (Tech.) Jukka Hallikas
Associate Professor, D.Sc. (Tech.) Mika Immonen


Upon completion of the course, students should be able to classify the services based on the characteristics of service business models. Students are able to map the service design and evaluate the customer value elements and quality of services in supply chains. They are also able to evaluate the capabilities and resources needed in the service business and map service business processes. Students are able to design new service concepts and are familiar with the process of service innovation. Students are familiarized with the special features of service supply chains and purchasing.


Characteristics of service, business models and strategies of service business, resources and capabilities embedded to the service business, collaborative service production, service innovation, service quality and measurement, development of service business processes, service descriptions. Platforms and architectures of digitalised service processes. Recognise issues related with integration of service processes.

Teaching Methods 

Lectures and workshops 14 h, independent reading assignments and preparation for lectures 28 h. Active participation for class discussions 14 h. Written assignments 42 h. Essay assignment including written essay and reading literature and articles 62 h, 3th period. Total workload for student 160 h.

Examination in Examination schedule (Yes/No) 


Examination in Moodle (Yes/No) 


Examination in Exam (Yes/No) 


Assessment scale and assessment methods 

Grade 0-5. Group work 30%, individual task 70%

Course Materials 

Course materials: Geng, H. (2017) Internet of things and data analytics handbook, Internet of Things and Data Analytics Handbook. doi: 10.1002/9781119173601. Print ISBN:9781119173649, Online ISBN:9781119173601. Other material to be distributed in the Moodle.


B.Sc. studies.

Places for exchange-students? (Yes, number/No) 

max 5

Places for Open University Students?(Yes, number/No) 



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