Study module

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CS30A1671 Service Innovation and Management, 6 cr 
Code CS30A1671  Validity 01.08.2016 -
Name Service Innovation and Management  Abbreviation Service Innovat 
Credits6 cr   
TypeBasic studies  
  Grading scaleStudy modules 0-5,P/F 
  Eligibility for post-graduate studiesno
    Allowed to study several timesno
Organisation LUT School of Engineering Science 

Kalle Elfvengren 
Ville Ojanen 

Description by Study Guide

M.Sc. (Tech.) 1



Teaching Language 


Teacher(s) in Charge 

Associate Professor, D.Sc. (Tech.) Ville Ojanen


Student can
1. recognize and categorize the variety of services and service firms in modern industrial environment as well as understand their influence in management of industrial innovations
2. identify the characteristics of services and evaluate the similarities, differences and links between services and physical products
3. define the dimensions of service innovations
4. explain the processes of new service development
5. summarize the main managerial challenges in service innovation management
6. select and apply the suitable frameworks, tools and methods, to overcome some typical real-world challenges in service innovation management


Typologies of service firms. Characteristics of services. Product-service systems in manufacturing industry. Knowledge-intensive business services. New service development process. Dimensions of service innovations. Productization of services. Supporting methods for service innovation management. Managerial challenges in service innovation management. Utilization of frameworks, methods and tools in service innovation management. Roles of different types of firms in service systems and networks. Value creation through services. Customer-centric service development.

Teaching Methods 

Lectures and exercises 20 h, 3rd period. Seminars 12 h, 4th period. Group assignments and project work 120 h. Total 152 h.

Examination in Examination schedule (Yes/No) 


Examination in Moodle (Yes/No) 


Examination in Exam (Yes/No) 


Assessment scale and assessment methods 

0 - 5. Written reports and seminars 100 %.

Course Materials 

Lecture notes. Other material, books and articles announced in the beginning of the course.


Recommended: B.Sc. on Industrial Engineering and Management, or equivalent knowledge

Limitation for students? (Yes, number, priorities/Leave empty) 

Yes, 50

Places for exchange-students? (Yes, number/No) 

max 5

Places for Open University Students?(Yes, number/No) 

max 5


Current and upcoming courses
Functions Name Type cr Teacher Timing
  Service Innovation and Management  COURSE  Kalle Elfvengren,
Ville Ojanen 
07.01.20 -17.04.20 -

Upcoming exams
No exams